Support
support@equipflow.app
For account help, booking issues, payment questions, or return workflow troubleshooting.
Contact
Reach the EquipFlow team
Whether you need product support, onboarding guidance, or help with equipment operations, we are here to help your team move forward quickly.
Partnerships
partnerships@equipflow.app
For institutional onboarding, multi-team rollouts, and implementation planning.
Security
security@equipflow.app
For responsible disclosure reports and security-related concerns about the platform.
Support hours
Monday to Friday, 9:00 AM to 6:00 PM (UTC). We prioritize operational incidents, booking blockers, and payment-related requests first.
For faster resolution, include your workspace name, booking reference, and a short description of the issue in your message.
Frequently asked questions
How quickly can we onboard our facility?
Most teams complete setup in a few days, including catalog import, role setup, and booking policy configuration.
Can you support custom admin workflows?
Yes. We can help align approval, maintenance, and return verification flows to your organization's process.
Do you provide migration support?
Yes. We assist with moving existing inventory and booking data from spreadsheets or legacy systems.